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Support and software updates policy Please Contact to Support with your questions Software updates policy for Infinity Box/Dongle [CM2] Infinity Box/Dongle [CM2] registered before 01 March 2012 include 18 months free software updates and support area access Infinity Box/Dongle [CM2] registered after 01 March 2012 include 12 months free software updates and support area access Free updates/support period start from the date of registration. After that software is subjected for yearly activation/renew for new updates and support area access Software updates policy for Infinity BB5 Easy Service Tool [BEST] Dongle updated software registered in year 2017 and earlier get additional software registered in year 2018 get additional 12 months free support after end of year 2019, up to end of December 2020 software registered in year 2019 get additional 18 months free support after end of year 2019, up to end of June 2021 software registered in year 2020 and later include 1 year free support from the registration date Free updates/support period start from the date of registration. After that software is subjected for yearly activation/renew for new updates and support area access Software updates policy for other Infinity-Box products Additoinal charges, f.e. yearly renew, may apply, please check product description How to Check Support Expiry/Validity date How to Renew Support: - Send your Dongle S/N to any Seller - Wait confirmation from seller and after that update your Dongle firmware with Dongle Manager [Smart-Card Manager] If you have funds at your IOS Account you can renew support instantly via Infinity Online Service (IOS) Support forum registration code: Q84GRP |
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Support and software updates policy