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Support and software updates policy Please Contact to Support with your questions
Software updates policy for Infinity Box/Dongle [CM2] Infinity Box/Dongle [CM2] registered before 01 March 2012 include 18 months free software updates and support area access
Infinity Box/Dongle [CM2] registered after 01 March 2012 include 12 months free software updates and support area access
Free updates/support period start from the date of registration. After that software is subjected for yearly activation/renew for new updates and support area access
Software updates policy for Infinity BB5 Easy Service Tool [BEST] Dongle updated 18 Dec 2019 10 May 2020
software registered in year 2017 and earlier get additional 3 6 months free support after end of year 2019, up to end of March June 2020
software registered in year 2018 get additional 12 months free support after end of year 2019, up to end of December 2020
software registered in year 2019 get additional 18 months free support after end of year 2019, up to end of June 2021
software registered in year 2020 and later include 1 year free support from the registration date
Free updates/support period start from the date of registration. After that software is subjected for yearly activation/renew for new updates and support area access
Software updates policy for other Infinity-Box products Additoinal charges, f.e. yearly renew, may apply, please check product description
How to Check Support Expiry/Validity date How to Renew Support via seller - Send your Dongle S/N to any Seller
- Wait confirmation from seller and after that update your Dongle firmware with Dongle Manager [Smart-Card Manager]
How to Renew Support via self-service - If you have funds at your IOS Account you can renew support instantly via Infinity Online Service (IOS)
- Click to Products
- Select Infinity Products
- Select 1 year or 2 years
- Enter Dongle S/N to renew
Support forum registration code: Q84GRP | 
Support and software updates policy