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|  Support and software updates policy
Installation, Drivers
Registration, Activation, Firmware Update, DongleManager
Download Software, Flash files, Manuals, Video
Read Serial Number (S/N)
Documentation
Special features
| |  | | Support and software updates policy 
1. Infinity Box/Dongle:
- Infinity Box/Dongle registered before 01 March 2012 get 18 months free software updates and support area access. After that box is subjected for yearly paid activation (Renew) for new updates and support area access
- Infinity Box/Dongle registered after 01 March 2012 get 12 months free software updates and support area access. After that box is subjected for yearly paid activation (Renew) for new updates and support area access
- Free updates/support period start from the date of registration (first Smart-Card update)
- How to check Support Validity Date
- You can Renew Updates/Support period via any Reseller or via Infinity Online Service (IOS)
- Step-by-step Support/Updates Renew instruction
2. Other Infinity-Box products:
- No any additoinal activation/registration/renew fee required for software updates and support area access
Installation, Drivers
- Windows XP/7/8/8.1/10 preferred
- For Infinity-Box download and install Smart-Card (e-gate) and FTDI drivers
- For Infinity-Box Combo Edition download and install PKey Drivers and FTDI drivers
- For Infinity Box/Dongle do not install any drivers, just connect it to PC
- Read carefully manual that you will see during installation process
- Read FAQ - Frequently Asked Questions
- For separate Dongles with card-readers similar to PKey use PKey Drivers
NOTE:
- Smart-Card is a software configuration and protection unit
- Do not use any kind of remote/network sharing, port sniff/trace/analyze and similar software to avoid software conflicts !
- Any kind of Smart-Card remote/network sharing and/or protocol trace/sniff is strictly forbidden !
- Violation of usage rules may lead to Smart-Card misconfiguration !
If you use Windows XP, Windows Vista, Windows-7 you can install drivers automatically via Internet
1. Connect Dongle/Box to PC
2. Be sure that you have active Internet connection
3. Let Windows makes the rest automatically
You can manually install Drivers for different Smart-Card Reader types:
- Axalto/Schlumberger e-gate
- PKey Drivers
- Fetian FT SCR2000 (FT2000) x32, x64 - How to update Fetian FT SCR2000 (FT2000) Smart-Card Reader drivers
- Omnikey CCID x32, x64
- SCM SCR3310 x32, x64
- AlcorMicro x32, x64
If you do not know your Smart-Card Reader type:
- To detect Smart-Card Reader VID/PID use USB device viewer
Information for Windows 8/8.1
- How to install unsigned Card-Reader drivers for Windows 8/8.1
Drivers for Virtual COM Port
- FTDI VCP
How to select different software modules
- Run "Shell" [Software manager]
Registration, Activation, Firmware Update, DongleManager
Please Register Box/Dongle with your e-mail address before use:
- Download "Dongle Manager" [Smart-Card Manager]
- Register Box/Dongle and Update Box/Dongle Firmware according to Register/Update Manual
- After registration Support Area access activated for 12 months
- You DO NOT need to register Box/Dongle again if you want to install software to another PC
- Your registration e-mail address will be used to send you update information for the product you have purchased
Download Software, Flash files, Manuals, Video
- Download Software and Updates or Manuals and Documentation
- To unpack downloaded files please use 7-Zip
To download Flash files and additional tools please folow the instruction:
- Login to Infinity Online Service (IOS)
- Click to "Support & Downloads" link
- Different Support Area links will be available depends on your active Services
- Click to link with Support Area that you want to access
- Here is an example
Read Serial Number (S/N)
1. Run "Dongle Manager" [Smart-Card Manager]
2. Select Box/Dongle type
3. Click to "Read Dongle Serial Number (S/N)" button
Documentation
- Before start work read FAQ - Frequently Asked Questions
- Read User Manual
- Download Instructions and Video
- After software installation please read manuals and tutorials: C:\InfinityBox\Documentation
- If nothing helps contact to Support
Special features
- You can see files available in support area right now. Here is Demo access to Support Area
- "Search" option in support area allow to find required files by firmware version or model name in seconds
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