If you want to buy any Products or Infinity-Credits contact to Resellers
If you want to be a Reseller contact to our Sales Department
After sales and Technical support
Before send an e-mail to us please read:
- Infinity-Box user manual
- FAQ - Frequently Asked Questions
|Dongle, Smart-Card problems:|
|Infinity Online Service (IOS) questions:|
|Damaged Dongle/Smart-Card replacement:|
BB5 Easy Service Tool [BEST] Dongle
Language Pack & Resource Editor Dongle
Content Extractor Dongle
Technical Support Policy
You will receive a reply to your question within 48 hours. Please, remember about time zone difference, holidays, weekends etc. In fact we works in non-stop mode 365/7/24 but in some cases we need some time to make an answer.
In practice more than 80% of all queries are handled within just a few hours. Unlike many companies, we don't send any automated responses that usually don't help you much. Each support request is carefully read by our support staff and often discussed with the programmers to give you the most comprehensive answer possible.