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After sales and Technical support
BB5 Easy Service Tool [BEST] Dongle
Technical Support Policy
You will receive a reply to your question within 48 hours. Please, remember about time zone difference, holidays, weekends etc. In fact we works in non-stop mode 365/7/24 but in some cases we need some time to make an answer.
In practice more than 80% of all queries are handled within just a few hours. Unlike many companies, we don't send any automated responses that usually don't help you much. Each support request is carefully read by our support staff and often discussed with the programmers to give you the most comprehensive answer possible.